Television > Frequently Asked Questions
Q. Where can I find the User Guide for my Digital Set-top, Remote Control or Interact Program Guide?
A.
Yes, you can download them here. User Guides are PDF format. Adobe Reader is required to view PDF files.
Q. When I turn my TV on, it is one or two hours behind, why?
A.
If you pause a TV show, then come back one hour later and press play, your set-top will continue playing the station at one hour behind. To get back to current time press the "LIVE" button on your remote. Powering the set-top off and on will work, too.
Q. What is Digital Cable?
A. Digital Cable uses new technology to send Cable TV to your house. It allows us to send more channels, higher quality standard definition stations, as well as high-definition tv stations (HDTV). More information can be found at www.dtv.gov.
Q.
How does your Digital TV compare with the National Digital TV transition we heard about last year?
A. The National Digital TV transition that was originally scheduled for February 2009 was delayed until June 2009. On that day, all the Albany area TV stations shut down their analog channels and were transmitting “Digital Only”. If you were a MIDTEL CABLE TV subscriber, you probably noticed no change in the reception of these channels as all the work was done well in advance and the result is a much clearer picture. If you received your local channels with an antenna, you probably had to either invest in a new antenna or re-orient it to continue to view the channels, and if you did not have a Digital TV set, you had to purchase a converter box so you could view the signals.
The MIDTEL Digital TV system carries all the Albany area off-air broadcast channels in full digital format and also simulcasts them in Analog format, without the need for a converter, for our customers who do not have a digital TV set. These channels provide a crystal clear picture and allow for many more channels to be offered without having to totally rebuild the system. The end result is over 200 Digital TV channels, 35 High Definition channels (with many more to come), and 47 Digital Music channels.
Q. Why would I want Digital TV?
A.
With Digital Television you'll get:
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More Channels
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High Definition TV
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Better Picture on Standard Definition TVs
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Interactive Program Guide
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Optional DVR
Do you have a service question that is not answered here? Let us know.
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